Faq's

1st Floor, 44 Linthorpe Road, Middlesbrough
TS11RD

Visa, Master Card, PayPal, Apple Pay, Klarna, Google Pay.

TWC is an independent company and is not
authorized, endorsed, sponsored by, associated with and/or affiliated with
Omega SA, Rolex SA, Breitling SA, IWC International Watch Co, Tudor watch SA,
Seiko Watch Corporation, TAG Heuer Brand of LVMH Swiss Manufactures SA or Citizen
Watch Co. The brands whose items we sell are not associated with TWC, and the
brand names are the trademarks of their respective owners. TWC sells
third-party watch straps for use with your own watches. Plus, official preowned
watches

We offer free shipping on all UK orders 48
Royal Mail Tracked service

Purchases over £300 will be sent Royal Mail
special delivery

All international shipping outside of the
UK are subject to a £10 fee

· Our estimated delivery times are as
follows: Sweden: 0-2 business days* Europe: 0-3 business days* North America:
1-4 business days* Asia: 2-4 business days* Middle East: 2-5 business days*
Rest of World: 2-5 business days*

*Note: These estimates apply if the
customer is available to receive the package at the first delivery attempt and
does not encounter delays with customs or change delivery instructions after
dispatch.

All items in original, unworn condition may
be returned for a full refund to be issued back to the original payment method.
Returns must be initiated within the 14 days return period. If you would like
to make a return, please contact us at insert email and we will be to help you.

Please note that TWC does not cover the
shipping costs for the return, it is the customer's responsibility to pay for
safe shipping to our office.

If your order has not been shipped, we will
issue you a full refund including the shipping costs. If your order has
shipped, we cannot redirect the package back to us. Please contact us at insert
email for a return.

All refunds are issued back to the original
form of payment.

Please contact us at insert email for a
return authorization before shipping any returns. If the products are eligible
for return, please place all items into the original packaging and ship to:

The Watch Crowd

1st Floor, 44 Linthorpe Road, Middlesbrough

TS11RD

Refunds are made as soon as we have
received and inspected your returned items. This process typically takes 3-5
business days to complete, and the refund will be credited to the original form
of payment.

Not sure how to switch out your strap?
We're here to help!

Watch the tutorial on how to change your
watch strap Link and if you still have questions, please contact us at insert
email